About Containers for Change
Container Exchange (COEX) is the not-for-profit organisation that runs Queensland’s Containers for Change scheme. With a purpose to create a better world through environmental, social and economic impact, COEX works to reduce container litter, increase recycling and create meaningful benefits for individuals, charities and community groups across Queensland. As the scheme continues to evolve, technology plays an increasingly important role in creating better experiences for customers, operators and industry partners.
The Role
COEX is looking for an experienced Product Lead – Digital to join its Customer, Product & Design team on an up to 12-month fixed-term contract. Reporting directly to the General Manager Customer, Product & Design, you’ll take ownership of a portfolio of digital products and initiatives, working across the full product lifecycle from discovery and requirements through to delivery, launch and continuous improvement. There is a significant pipeline of work underway. A key focus is expected to be the delivery of a new digital claims and compliance portal for material recovery facilities, working closely with an external development partner. You’ll also take ownership of the ongoing evolution of Container Collect, COEX’s home collection service, managing its backlog and delivering continuous enhancements following the launch of its newly rebuilt platform.
Beyond this, there is broader work underway across COEX’s website, member portal and other digital platforms, creating plenty of opportunity to contribute to meaningful product development during the contract.
What You’ll Be Doing
Own the end-to-end lifecycle of digital products within your portfolio
Develop and manage product roadmaps, delivery plans, priorities and backlogs
Translate business and user needs into clear requirements and user stories
Work across discovery, design, development, testing, launch and ongoing optimisation
Manage external technology and development partners through delivery
Work closely with internal teams including Network Delivery, Recycling and Customer Experience
Identify delivery risks and proactively manage issues, dependencies and priorities
Lead product readiness, including documentation, communication, training and operational handover
Use data and performance measures to inform product decisions and continuous improvement
Contribute to broader digital product discovery and development as priorities evolve
About You
This is an opportunity to step into an established product environment with a substantial pipeline of digital work already underway. You’ll ideally bring 3–5 years’ experience as a Product Manager, Product Lead or Product Owner, with a strong background delivering digital products and technology platforms.
You understand the practical mechanics of product management: discovery, requirements, user stories, roadmaps, prioritisation, delivery and continuous improvement. Experience working with third-party developers or technology vendors will be particularly valuable.
Experience with operational technology or digital products across logistics, transport, delivery, marketplaces, claims or compliance environments would translate particularly well, although sector experience is not essential.
You’ll also bring:
Strong stakeholder management and communication skills
Experience working cross-functionally across business and technology teams
Confidence managing multiple priorities, dependencies and delivery timelines
Strong analytical capability and comfort using data to inform decisions
Familiarity with Agile and product delivery methodologies
Experience with Jira, Confluence and Miro would be advantageous
Product management or Scrum Product Owner certification would be highly regarded
Why join COEX?
COEX is officially Great Place To Work® certified and recognised as an Inclusive Employer by Diversity Council Australia, a reflection of their culture, impact, and values in action.
Here you’ll find:
Purpose-driven work with visible impact for community and planet
A high-profile program where you can genuinely shape customer experience
A collaborative, values-led culture that celebrates initiative and ideas
Hybrid working flexibility from their Brisbane CBD HQ
The chance to build something meaningful and lasting
Interested? Reach out for a confidential chat.
Call Cass Barker, Director at Gybe Consulting, on 0431 625 791 or email [email protected] for more information.
To apply, please submit your CV and cover letter in word format by clicking the link below.